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Bit-Isle Equinix Resource Center

Need help? Email welcome.EQJ@ap.equinix.com

Welcome to the Bit-isle Equinix Resource Center

In December 2015, we informed our customers that Equinix, Inc.® (Equinix), through its affiliate, had acquired the Bit-isle Group including Bit-isle, siteROCK and Bit-surf. Since this time, we have been working diligently to integrate the Bit-isle systems onto our global interconnection platform, Equinix Customer One™ (ECO).

As we approach the final stages of consolidating and integrating the Bit-isle systems, customers will receive a series of email communications from Equinix. These emails will outline the changes our customers will see once the integration is complete.

The objective of this Resource Center is to support these communications and to provide additional information about these changes. Each time we send an email notification, we will add a relevant section to this Resource Center.

Customers can expect the following topics to be covered:

  • Product Name and Product Description changes
  • Order Processing document changes
  • Invoice Information changes
  • Customer Care changes
  • Operational changes

Please read this information and check back regularly for updates. This information will help customers understand these changes, explain how we will implement them and will provide answers to the questions customers may have. Please be assured, our intention is to support you during this integration and to ensure there is no impact on the service levels you would expect from us.

We will keep you informed throughout this final stage and if you have any questions you feel are not answered adequately either in our emails or in this Resource Center, please do not hesitate to contact our integration team via email on welcome.EQJ@ap.equinix.com and they will get back to you as soon as possible.

The final integration is planned for early 2018.

Thank you for your attention.

* Translation for convenience only - the Japanese version shall prevail in the case of inconsistency.