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Migrazione alla Piattaforma Equinix

FAQ sull'assistenza clienti

*International Business Exchange™ (IBX®) è il nome che Equinix dà ai suoi data center. I data center Equinix International Business Exchange™ (IBX®) forniscono l'accesso a ecosistemi vitali dove grandi reti, aziende e partner commerciali si mettono in interconnessione tra loro e a con oltre 1,800+ reti disponibili.

Pianificazione della migrazione

I seguenti ex siti di Verizon sono migrati nella prima fase di migrazione il 14 agosto 2017:

Ubicazione del sitoCodice del sito VerizonCodice IBX Equinix
Doral (Miami), FloridaMIA2MI6
Englewood, ColoradoDEN1DE2
Houston, TexasIAH1HO1
San Jose, CaliforniaSJC2SV13
Santa Clara, CaliforniaSJC3SV14, SV15, SV16, SV17
Torrance, CaliforniaLAX1LA7

Tutti gli altri ex siti Verizon sono migrati nella seconda fase di migrazione il 9 ottobre 2017:

Ubicazione del sitoCodice del sito VerizonCodice IBX Equinix
Billerica, MassachusettsBOS1BO2
Bogotá, ColombiaBOG1BG1
Ashburn, VirginiaIAD1DC13
Atlanta, GeorgiaATL1AT4
Carteret, New JerseyEWR1NY11
Culpeper, VirginiaIAD3CU1, CU2, CU3, CU4
Elmsford, New YorkLGA1NY13
Herndon, VirginiaIAD2DC97
Irving, TexasDFW1DA9
Kent, WashingtonSEA1SE4
Manassas, VirginiaIAD4DC14
Miami (NAP), FloridaMIA1MI1
Norcross, GeorgiaATL2AT5
Piscataway, New JerseyEWR2NY12
Richardson (Alma), TexasDFW2DA10
San Paolo, BrasileGRU1SP4
Westmont, IllinoisORD1CH7

Supporto e assistenza clienti

Contattate il Global Service Desk (GSD) di Equinix, attivo 24 ore su 24, 7 giorni su 7, 365 giorni l'anno, tramite telefono o e-mail.

Telefono

  USA: +1.866.EQUINIX (+1.866.378.4649)
  Brasile: +55.0800.878.1202
  Colombia: +57.01.800.518.4298

  Assistenza clienti Equinix

Espandere tutto

If my business situation has changed and I no longer require some of my existing services, how do I go about terminating my services?  

Will my Equinix Account Executive, Sales Engineer and Customer Success Manager (formerly Service Manager) team change as a result of this migration?  

What can I expect from my Customer Success Manager (CSM)?  

What is an onboarding session?  

What is the Equinix Customer Portal (ECP) and will I be provided user instructions?  

How can I get access to the Equinix Customer Portal (ECP)?  

When will I have access to the Equinix Customer Portal (ECP)?  

When will I receive my login details for the Equinix Customer Portal (ECP)?  

How do I manage my Access Control List (ACL) / User Profiles and Permissions?  

What products and services will be available on the Equinix Customer Portal?  

Who's the best Equinix resource to help me?  

Who can I contact to request new services, expand my space or discuss options to renew my contract?  

I have a question about the pricing of services. Who should I contact?  

I have feedback for Equinix. What should I do?  

If I only have Verizon references and naming conventions for my assets, how do I find my Equinix cage, cabinet and other serial numbers?  

How does the acquisition impact my in-progress project(s)?  

Global Service Desk (GSD)

What is the Global Service Desk?  

What can I expect from the Global Service Desk (GSD)?  

What are the hours of operation for the Global Service Desk?  

I need urgent support in my IBX. What can I do?  

The Global Service Desk has informed me that my e-mail address is not registered. How can I be added to the list of authorized users?  

What is the purpose of the 4-digit PIN on ECP?  

I have sent an email but my request is urgent. What can I do?  

How do I open a ticket for a service-impacting issue?  

What types of notifications should I expect from Equinix?